Just got contacted by a recruiter for a venture-backed startup looking to replace 911 operators with LLMs to triage emergency calls and boy I can’t express how much A) no I do not want to join your company, and B) how much I do not want to live in the world where 911 calls are handled by LLMs operated by for-profit companies
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в ответ на 🚲 • • •Michael Busch
в ответ на 🚲 • • •AI6YR Ben
в ответ на Michael Busch • • •wifi_freak
в ответ на AI6YR Ben • • •@ai6yr @michael_w_busch I think of it in a similar fashion.
However, I believe there was a county in Utah(?) that was looking into this as well because they couldn't find enough people for their PSAP.
The last times I was in need of 911 it took them 12 and 31 minutes for someone to pick up the phone.
When looking at it from the other way around, from a scalability perspective to get someone dispatched this could be an improvement.
But there are of course questions that need to get answered prior to getting LLMs into a PSAP (e.g. a mandatory timeout to get a call transferred to a human being or using LLMs only in an overflow situation). - What I also don't think got thought through (neither in the US nor in Germany) would be to interconnect PSAPs and their dispatch systems so that a PSAP in another city/county could take over in case all call takers of one PSAP are currently in a call.